I have been using Novita for my coding for the last couple of years, and I no longer fear payers’ audits. They code my charts, do an internal audit of the charts once every three months which makes me always ready to respond to any queries insurances come up with on my coding. They do their job best while I do mine which is to focus on patients' care.

It is always hard to keep the scheduling staff trained as the employee turnover is high. I suffered for several years mentally and financially as I had to keep hiring, training, and then seeing them go for another opportunity. It kept on happening until Novita took over appointment scheduling, confirmation, and benefits verification. They have been doing an exceptional job.

Just a year ago, I had to spend a lot of time babysitting my biller and still many of the claims would remain unpaid after months of billing. Novita Management Service has not only cut my cost to half, but I have seen about a 12% increase in monthly revenue. They are the best.